Modello Order Cancellation Policy:
With the exception of our Modello Pronto packs and Modello Sample Sets, all Modello Designs are custom-sized and/or cut to order. Upon customer approval, all orders must be prepaid prior to entering the production phase for cutting within the next 24 hours.
Orders that have been processed/charged but not yet cut can be cancelled. Such orders will be assessed a 20% cancellation fee on the total amount of the order prior to issuing a credit or refund. Any incurred Design Fee charges are not refundable.
Orders that have been processed/charged and that have already been cut by our production department cannot be cancelled and are not subject to any credit/refund options.
Modello Return/Refund Policy:
Please inspect your package immediately upon receipt.
Custom-sized and cut Modellos are not returnable except in the case of damage in transit or design errors or omissions on the part of Modello Designs.
Stock items such as Modello Pronto packs, Sample Sets, and tools may be returned within 30 days from date of purchase. Damaged products may be returned for a full refund within 15 days.
You must obtain a Return Merchant Authorization Number by calling 800-663-3860. All returns must be returned in their original packaging and must be received within 7 business days of receiving the Return Merchant Authorization Number. Returns of any kind without a RMA number and not received within 7 business days will not be accepted. All returned items must be unopened and in good condition and are subject to a 15% restocking fee prior to issuing a credit or refund.
Shipping charges for undamaged items are not refundable and return shipping charges are the responsibility of the customer.
Credit/refunds will be processed within 10 days of receiving the merchandise.
Products, Books, Recipe Cards and Videos are not returnable.
Returns of any kind will not be accepted after 30 days.